RETURN & REFUND POLICY
Last updated: 3 September 2026
At Maison Lunar, we want you to feel confident when shopping with us. This Return & Refund Policy applies to purchases made through our online store and is intended to comply with applicable Swedish and EU consumer protection legislation.
- 14-Day Right of Withdrawal
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days without giving a reason, in accordance with applicable consumer law.
The withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase before the 14-day withdrawal period has expired.
Please contact us at:
Email: info@lunar-maison.com
Maison Lunar
Esplanaden 22
172 68 Sundbyberg
Sweden
Please include your full name, order number and the product(s) you wish to return.
You may also use the Standard Withdrawal Form provided at the end of this policy, although use of the form is not mandatory.
- Returning the Product
After notifying us that you wish to exercise your right of withdrawal, the product must be returned without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw.
Unless otherwise agreed with us, returns should be sent to:
Maison Lunar – Returns
Esplanaden 22
172 68 Sundbyberg
Sweden
Please contact us before sending your return so that we can provide the appropriate return instructions.
We recommend using a trackable and insured shipping service, particularly for high-value products. Please retain your shipping receipt and tracking information until the return has been completed.
- Return Shipping Costs
Unless the product is defective, incorrect, damaged on arrival, or otherwise subject to a valid complaint for which Maison Lunar is responsible, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal, provided the customer was properly informed of this responsibility before purchase.
If the return concerns an incorrect, defective or damaged product for which Maison Lunar is responsible, please contact us before returning the item so that appropriate return instructions can be provided.
- Condition of Returned Products
You may inspect a product to the extent necessary to establish its nature, characteristics and functionality, similar to how you would reasonably inspect a product in a physical store.
You may be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.
Products should therefore be returned carefully and securely packaged.
Where available, we ask that accessories, documentation, dust bags, boxes or other items originally supplied with the product are returned together with it.
However, original packaging is not an absolute condition for exercising a statutory right of withdrawal. Missing or damaged components may nevertheless affect the value of the returned product where legally applicable.
- Refunds
When you validly exercise your right of withdrawal, we will refund the payments that must be refunded under applicable law.
Where required by law for a complete withdrawal from the purchase, this includes the cost of the standard delivery option offered by us. Any additional delivery cost resulting from your choice of a more expensive delivery method than our standard delivery option does not have to be refunded.
Refunds will be made without undue delay and within the time required by applicable law.
Where legally permitted, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.
No additional refund fee will be charged by Maison Lunar.
- Damaged, Incorrect or Defective Products – Complaints (Reklamation)
Your statutory right to make a complaint about a defective product (reklamationsrätt) is separate from your 14-day right of withdrawal.
Under Swedish consumer law, consumers may generally have the right to complain about an original defect in a product for up to three years, subject to the applicable legal requirements.
If you believe that a product is defective, damaged, incorrect or otherwise does not correspond to your order, please contact us as soon as possible at:
info@lunar-maison.com
Please provide:
* Your full name
* Order number
* Description of the problem
* Clear photographs or other relevant documentation where appropriate
We will assess the complaint in accordance with applicable consumer legislation.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.
Nothing in this policy limits any mandatory consumer rights available to you under Swedish or EU law.
- Products Damaged During Delivery
If your parcel or product appears to have been damaged during transportation, please document the condition of the parcel and product with photographs and contact us as soon as reasonably possible.
Please retain the packaging until we have reviewed the matter, as the carrier may require it when investigating transportation damage.
- Exchanges
Maison Lunar does not guarantee direct exchanges.
If you wish to purchase another product, please contact us. Depending on the circumstances, you may need to return the original purchase in accordance with this policy and place a new order separately.
Your statutory consumer rights remain unaffected.
- Showroom Visits
Maison Lunar does not operate as a regular walk-in retail store.
Showroom visits are available by appointment only.
If you would like to view or collect a product at our Sundbyberg location, please contact us in advance:
Email: info@lunar-maison.com
Please do not visit the premises without a confirmed appointment
For purchases concluded online, applicable distance-selling consumer rights remain applicable according to law.
- Contact & Return Address
Maison Lunar
Esplanaden 22
172 68 Sundbyberg
Sweden
Email: info@lunar-maison.com
For all returns and complaints, please contact us before sending the product.
STANDARD WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from your purchase.
To:
Maison Lunar
Esplanaden 22
172 68 Sundbyberg
Sweden
Email: info@lunar-maison.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): ______________________________________
Order number: ___________________________________
Ordered on: _____________________________________
Received on: ____________________________________
Name of consumer(s): _____________________________
Address of consumer(s): __________________________
Email: __________________________________________
Signature of consumer(s): _________________________
(only if this form is submitted on paper)
Date: ___________________________________________
