Privacy Policy
Last updated: 7 August 2026
At Maison Lunar, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, contact us, create an order, make a purchase, or otherwise interact with our services.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. Data Controller
Maison Lunar is responsible for the processing of personal data described in this Privacy Policy.
Maison Lunar
Esplanaden 22
172 68 Sundbyberg
Sweden
Email: info@lunar-maison.com
For questions concerning your personal data or this Privacy Policy, please contact us using the email address above.
2. Personal Data We Collect
Depending on how you interact with Maison Lunar, we may collect the following categories of personal data:
Contact information
* Name
* Email address
* Telephone number
* Billing and delivery address
Order information
* Products purchased or returned
* Order number
* Order history
* Delivery information
* Communications relating to your order
Payment information
Payments are processed through the payment methods and payment service providers available at checkout.
Maison Lunar does not normally receive or store complete payment card details when payments are processed by an external payment provider.
Technical and usage information
* IP address
* Browser and device information
* Website activity
* Cookie information
* Interaction with our website
Customer service information
When you contact us, we may process information contained in your emails, messages, return requests, complaints, or other communications.
3. How We Use Your Personal Data
We may process your personal data to:
* Process and fulfil your orders
* Receive and administer payments
* Arrange shipping and delivery
* Process returns, refunds, and complaints
* Provide customer service
* Communicate important information about your order
* Maintain accounting and transaction records
* Detect and prevent fraud, unauthorized transactions, and misuse
* Protect our legal rights and establish or defend legal claims
* Maintain and improve the security and functionality of our website
* Analyse website performance and customer experience
* Conduct marketing where permitted by law and, where required, with your consent
4. Legal Basis for Processing
Under the GDPR, we process personal data only when we have a lawful basis.
Depending on the circumstances, this may include:
Performance of a contract
Processing necessary to process your order, receive payment, arrange delivery, handle returns, and provide customer service.
Legal obligation
Processing necessary to comply with applicable accounting, tax, consumer protection, or other legal requirements.
Legitimate interests
Processing necessary for legitimate business purposes, such as fraud prevention, website security, protecting legal claims, and improving our services, provided that these interests are not overridden by your rights and freedoms.
Consent
Where required, we rely on your consent for certain cookies, analytics, or marketing activities. You may withdraw your consent at any time.
5. Who We Share Personal Data With
We may share personal data with trusted service providers where necessary to operate our business, including:
* E-commerce and website service providers
* Payment service providers
* Shipping and logistics companies
* IT, hosting, and security providers
* Analytics and marketing providers where permitted
* Accounting and professional advisers
* Government authorities or law enforcement where required by law
These parties may only receive information that is necessary for the relevant purpose and must process personal data in accordance with applicable data protection requirements.
We do not sell your personal data.
6. WooCommerce and Payment Providers
Our online store is operated using WordPress and WooCommcerce. Payments are processed through Nets Easy and the payment methods made available through Nets Easy at checkout.
7. Fraud Prevention and Security
Because Maison Lunar sells high-value luxury products, we may process certain order, transaction, delivery, device, and account information for fraud prevention and security purposes.
Where reasonably necessary, suspicious transactions may be reviewed before an order is accepted or dispatched.
We may share relevant information with payment providers, fraud-prevention services, competent authorities, or law enforcement where permitted or required by law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and checkout to function correctly. Other cookies may be used for analytics, personalization, or marketing.
Where required by applicable law, non-essential cookies will only be used after you have provided your consent.
You can manage your cookie preferences through the cookie settings available on our website.
For further information, please see our Cookie Policy.
9. International Transfers
Some of our service providers may process personal data outside Sweden or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures required under applicable data protection law to ensure that the information receives an adequate level of protection.
10. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
Certain transaction, accounting, and payment records may need to be retained for longer periods to comply with Swedish legal requirements.
When personal data is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.
11. Your Rights Under GDPR
Subject to applicable conditions and exceptions, you may have the right to:
* Request access to your personal data
* Request correction of inaccurate or incomplete information
* Request deletion of your personal data
* Request restriction of processing
* Object to certain processing
* Request data portability
* Withdraw your consent at any time where processing is based on consent
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, please contact:
info@lunar-maison.com
We may need to verify your identity before processing certain requests.
12. Right to Lodge a Complaint
If you believe that your personal data has been processed incorrectly, you have the right to lodge a complaint with the competent data protection supervisory authority.
For Maison Lunar in Sweden, the supervisory authority is Integritetsskyddsmyndigheten (IMY).
13. Data Security
We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or misuse.
However, no online system or transmission method can be guaranteed to be completely secure.
14. Marketing Communications
Where permitted by law, we may send information about Maison Lunar, new arrivals, collections, or offers.
Where consent is required, marketing communications will only be sent after you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe function provided in the message or by contacting us.
15. Children’s Privacy
Our services are not intended to collect personal information directly from children.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete or otherwise handle that information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
The latest version will always be published on this website together with the date of the most recent update.
17. Contact Us
If you have questions about this Privacy Policy or how Maison Lunar processes your personal data, please contact us:
Maison Lunar
Esplanaden 22
172 68 Sundbyberg
Sweden
Email: info@lunar-maison.com
Maison Lunar
Curated Luxury • Authentic Pieces
